Internal Communication

Engaged employees are more productive, create stronger customer relationships, and stay longer with their company. However, a recent Gallup Study showed that 71% of U.S. employees are either not engaged or are actively disengaged. According to Gallup, actively disengaged employees (approx 15%) cost the U.S. economy an estimated $328 billion.

ISG's experience working with employees in many different types of businesses has resulted in the conclusion that strong internal communication is a critical component of employee engagement. However, it is also the area where employers are usually rated the lowest in employee satisfaction surveys. There are most likely several reasons for this, but three top the list…

Current economic turbulence has increased the importance of effective and consistent communication.

As companies grow, communication becomes much harder to execute informally.

Generational communication gaps are an increasing challenge in the workplace.

ISG has developed a service to assist organizations in improving internal communication through the identification of communication issues/gaps, determination of root cause, and creation of a strong internal communication plan. The ISG process develops communication strategies based on audience and message, addresses infrastructure and communication tool requirements, recommends an ongoing communications management process, and implements measurements to monitor progress. The benefits are numerous…

Employee Satisfaction and Retention

Employees need to feel a sense of belonging, that they are a valued part of the organization. Open communication lines will reduce the opportunity for disconnect and disassociation. This will allow employees to become actively aligned with the Company’s vision, values, and goals. This active alignment significantly increases the probability of developing high-value employees who are more productive and will want to stay with your organization longer.

Improved Productivity

Satisfied employees who believe in the company vision, values, and goals will go the extra mile to help the business reach its overall objectives such as increasing sales, creating customer loyalty, or reducing operational costs. Effective communication reduces the chance of misunderstanding and errors, minimizing the incidences of rework.

Improved Customer Service

Studies show that satisfied employees provide better customer service. Ken Blanchard says it best in his book Customer Mania: “When you treat your people like winners, they treat your customers as if they’re the most important people in the world.”

Efficient People Management

Managers who communicate with employees on a regular basis are more aware of employee issues, pressures, skills, and aspirations. This knowledge provides the opportunity to address problems before they affect the bottom line and creates a more effective, efficient management team.